Gizlilik Politikasi

1. Introduction

EdaAI ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered voice collection platform and related services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and billing information provided during account registration.
• Call Data: Audio recordings, transcriptions, call metadata (duration, timestamps), and AI-generated analysis of conversations.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and session duration.
• Technical Data: IP address, browser type, device information, and operating system.

3. How We Use Your Information

• To provide and maintain our AI voice collection services
• To improve and optimize our AI models and voice recognition accuracy
• To process transactions and manage your account
• To communicate with you about service updates, maintenance, and support
• To comply with legal obligations and enforce our terms of service
• To detect and prevent fraud or unauthorized access

4. Data Storage and Security

All data is stored using industry-standard encryption protocols. Call recordings and transcriptions are encrypted at rest and in transit. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

5. Data Sharing

We do not sell your personal data to third parties. We may share information with trusted service providers who assist in operating our platform, subject to confidentiality agreements. We may also disclose information when required by law or to protect our legal rights.

6. Your Rights

Under applicable data protection laws (including KVKK and GDPR), you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at privacy@eda-ai.net.